House Rules and Code of Conduct

All guests must check in at the front desk with a valid form of identification at the start of their stay or when visiting a room.

It is prohibited to use emergency exits as regular entrances and exits.

The Van der Valk Hotel Houten has a dress code; if you do not comply with these requirements, you may be denied entry.

Our hotel is equipped with video cameras. By visiting us, you consent to being recorded. In the event of disturbances or accidents, the recordings may be shown to third parties.

The entire hotel is non-smoking. Smoking is permitted on the outdoor terraces, provided you keep the door closed. The use of e-cigarettes (or similar cigarette alternatives) is not permitted inside the hotel. Smoking in a hotel room will result in a €175 cleaning fee. If the fire alarm is triggered by smoking in the room, you will be automatically removed from the hotel.

Damaging or misusing our fire safety or security equipment will automatically result in removal from the hotel. No refund will be given for the room rate or any deposit paid.

You are not permitted to use soft or hard drugs in the hotel. You are also not permitted to bring them onto the premises or into the hotel. This includes the use of whipped cream and nitrous oxide cartridges.

You are not permitted to carry weapons, bring them onto the premises, or possess them within our facilities.

Anyone who behaves in a disruptive or offensive manner inside or outside the establishment will be denied entry. In the event of threats, physical assault, or other forms of aggression, a police report will be filed at all times.

If, in our opinion, you have had too much to drink, we may refuse to serve you any more alcoholic beverages. We do not serve alcoholic beverages to guests under the age of 18.

Restroom facilities are intended solely for guests and visitors to our facilities. Use for any other purpose is not permitted.

It is prohibited to sell goods in or around the hotel.

You may not remove any property belonging to Hotel Houten from the premises. If any damage is caused within the hotel, you will be liable for the costs of repairing or replacing the item.

Van der Valk Hotel Houten is not liable for loss of or damage to guests’ personal property. The hotel is also not liable in the event of personal injury.

If you find an item in the hotel that appears to belong to someone else, please turn it in at the front desk. Lost and found items are kept for 12 months. Anyone claiming a lost item must provide valid identification.

Do you have any complaints, of any kind? Please report them immediately to the front desk. We are available 24 hours a day and are happy to assist you.

Consuming food or drinks that you have brought with you is not permitted. Use of our facilities without purchasing food or drinks is also not permitted.

We kindly ask that you be considerate of our other guests throughout your stay at the hotel and refrain from making noise or causing a disturbance.

A valid form of identification must be presented at check-in. Check-in is available to guests aged 18 and older. Both guests must be 18 years of age or older.

In case of an emergency or disturbance, you must always call EXTENSION 9 from your room! In the event of an emergency, you must follow the staff’s directions and instructions for safety reasons.

You must not engage in sexual harassment, racism, discrimination, or inappropriate behavior.

Pets are not allowed in the hotel. If a pet is found in the room, a cleaning fee of €75 will be charged.

After 11:00 PM, guests are asked to keep the hallways and rooms quiet. Visitors are not permitted in guest rooms after 10:00 PM. There is a maximum number of guests allowed in all rooms and suites.

Violation of any of the above rules may result in your removal from our hotel or facilities. This will result in the forfeiture of your deposit and room charges.